FREE Courtesy Wheelchair

MarketPlace has a Courtesy Wheelchair service. It is available from Centre Management seven (7) days per week. Centre Management is open from 9.00am to 5.30pm Monday to Friday. If you require a Wheelchair outside of these hours simply contact Centre Security by using the direct dial phone adjacent to Centre Management.

Public Telephones

The Centre has a public telephone and it is located on the carpark level at the bottom of the travelator / lift.

Public Amenities

The Centre has amenities for general public use which are located in the corridors near the Food Court and opposite Woolworths.  Each of these amenities contain an Ambulant Access amenity for your convenience.

Disabled Amenity

A Disabled Toilet with automatic door entry is located adjacent to the amenities near the Food Court.

Accessible Amenity

An Accessible amenity is located in the corridor opposite Woolworths.

Parents Room

The Parent’s Room is a lovely clean bright comfortable room located in the corridor opposite Woolworths.  It has a toilet facility for both adults and children.
It also has a private feeding area as well as lounges, a sink, microwave and baby change facilities.

Lift and Travelator Access

The lift and travelator are accessible from the carpark level. The lift and travelator are open 7 days a week during trading hours.

Access Ramp

An access ramp for easy access to the Centre is available from the carpark level.

Guide Dogs & Companion Animals Access

The MarketPlace welcomes Guide Dogs & Companion Animals in the Centre. Certification must be carried by the owner at all times.

Mobility Scooters

The MarketPlace welcomes customers who utilise mobility scooters, with easy access from William Street, the access ramp as well as the lift. We do ask that all users operate their machines at “Walking Speed”.

Bus Stop

A bus stop is located at the Port Stephens Street, adjacent to the Port Stephens Street carpark entrance. Customers can find the Bus Timetable at the bus stop.

Lost and Found

Centre Management provides a Lost and Found service. Please contact the office on 02 4987 7686 Monday to Friday (9.00am to 5.30pm) or call into the office located in the corridor opposite Woolworths.

Food Court

MarketPlace provides seating for over 200 in the Food Court. There are high chairs available for use by customers.  It is serviced by six (6) food operators, serving anything from an ice cream to a baked dinner.

Community Noticeboard

MarketPlace provides a locked Community Noticeboard near the amenities adjacent to the Food Court. The Community Noticeboard is for the advertising of Community Events. Contact should be made with Centre Management for the use of the Noticeboard.

Customer Lockers

Lockers are located at the access ramp foyer at the carpark level for the use of customers.  These lockers are free of charge and have been specifically designed to allow skateboards and scooters to be securely stored.  Customers are required to use a $2 coin to gain access; this will be refunded when the key is replaced.

Justice of the Peace Service

MarketPlace provides a Justice of the Peace Service each Tuesday between 9.30am and 1.30pm outside of Woolworths.  This FREE JP Service is staffed by volunteers from the Port Stephens Branch of the Northern NSW Federation of Justice of the Peace.

If you wish to make an appointment please phone Centre Management on 02 4987 7686 or just come in.

Please ensure that you bring photo ID with you for identification purposes.

Security

MarketPlace has Security Officers that provide the Centre and its customers with a Security Service seven (7) days a week.  Each Security officer is in constant contact with Centre Management and our Cleaning Service by 2-Way radio.

There is also a CCTV system which provides coverage of both the Retail and Carpark levels in the Centre.  This system also records data.